Account Director CRM

Full time

About the Role

This person takes a leadership role in strategy development and ensures that the strategy maps back to the client’s goals. The Account Director is a proactive and effective partner with all cross-functional team members. We want someone with the ability to champion ideas, inspire great work and provides data-driven marketing solutions.

Duties and responsibilities

• Utilizes interpersonal savvy to rally internal and external Agency resources to help bring long-term,
strategic recommendations to life
• Sees the client business through a 360-degree lens and identifies out-of-the box ideas and
opportunities to integrate and expand into other disciplines
• Builds one-on-one relationships with senior level clients to foster a partnership with the agency
• Manages needs of team members to maximize learning and productivity while minimizing turnover
• Adopts a proactive approach to anticipating internal and external concerns
• Owns the crucial ability to reactively address and remedy current as well as unanticipated situations
• Directs account and project development process through account, creative, production and digital
teams to ensure appropriate resources are available and communication is consistent and timely
• Manages the workload, workflow and professional development of account team
• Plays a key role in building client relationships
• Responsible for provision of strategic direction and growth of account
• Ensures financial performance across projects and accounts, i.e. profitability, income and growth
• Contributes to new business development activities and pitches
• Perform such other functions and responsibilities as assigned from time to time
• Ensure adherence to all company policies and procedures


• Has 8+ years of relevant industry experience, with a minimum of 2+ yrs experience at Account
Supervisor/Director level.
• Has the ability to provide big picture strategic thinking, vision and insights to drive big ideas and
• CRM and/or 1:1 campaign and digital experience is a must-have
• Possesses collaborative leadership skills that builds team cooperation and strong relationships
• Is enthusiastic about business and passionate about marketing
• Is self-confident in oral, written, strategic and analytical abilities
• Demonstrates strong, fully developed staff management and partnership abilities
• Has earned a bachelor’s degree
• FI/Financial Services experience is an asset, but not required

The Company welcomes and encourages applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.

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